Support

Any Way. Anywhere. Anytime.

Fast-changing environment? Get fast, flexible support with Teletrac. In an independent survey, customer companies with fleets of all sizes rated Teletrac support as superior to others in the industry – just what you’d expect of a company delivering world-class solutions.

Some facts about our support team:

  • More than 70% of our CSRs have been with Teletrac for more than 3 years
  • Many CSRs are located in major geographic regions within the US as well as at our National Command Center in Garden Grove, CA
  • CSRs are highly qualified with expertise in electronics, computer science, IT, system engineering and business management
  • The entire CSR group is required to attend new product & product enhancement training 2 times per month, conducted by our national training manager, who has been with Teletrac for more than 12 years
  • Teletrac’s IT department holds 3 one-hour Q&A Sessions for the entire CSR group each week to ensure all CSRs have the most relevant information needed to address customer inquiries as part of our continuing education program
  • With units installed in over 90,000 vehicles, our CSR center handles thousands of incoming support calls per quarter – with an average wait time of under 30 seconds – in addition to hundreds of inquiries via email per day, to help keep your business on track
  • Each CSR is assigned a region and acts as the account manager for all customers in that particular area to ensure consistency for every customer

Teletrac stays committed to your success for years to come. Every support call begins with an expert: our customer support hotlines are staffed exclusively by Teletrac-trained and certified professionals who know our solutions and understand your business. Our support staff has far-ranging experience and routinely troubleshoots complex information issues and a range of decision support environments.

You get fast results because our support teams rapidly escalate and resolve issues. Mission critical operation? We offer support online and by phone, can embed on-site support with your team, or tailor a program to meet your unique requirements.

At the get-go, a dedicated implementation manager is assigned to your account to manage your program which includes training, operational support, establishment of administration processes and a service level agreement. Thus a clear plan is put into place to provide a seamless transition into the Fleet Director program.

Teletrac‘s CSRs are available Monday - Friday, 4am - 6pm PST. After hours and weekend support is available through our National Control Center as well as 'on call' customer support personnel and can be reached by phone (1-800-487-4357), by fax (1-714-379-6378), and by email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). Individual representatives can also be reached on their direct extensions by phone and as well by individual email address.