Infrastructure

With Teletrac, you don’t have to worry about network viruses, hardware crashes, power outages or other day-to-day headaches that can hamstring your business productivity and profitability.

You get access to a comprehensive, secure service delivery network supported by skilled personnel, plus redundant systems and facilities with higher levels of availability than you can get anywhere in the industry.

Teletrac’s International Data & Control Center:

• Control Center network uptime of 99.984% in 2008, with storage and DB availability of 99.999%, and system availability of 99.890%
• Device communications utilization at a rate of 20% of available bandwidth, and Internet communication uses of less than 22% of available bandwidth. And, all bandwidth can be expanded if needed
• A demonstrated and verified track record handling over a billion transactions per day
• All network paths, core processing, database and customer access pools that are fully redundant with auto fail-over
• Individual servers that may be taken off line transparently. Core processing is in a high availability configuration with automatic switching to a second node in less than 2 seconds. The database servers are SQL 2005 enterprise in a fully clustered environment. Storage device are EMC CX-400 Clarion with dual processing and dual fiber channel paths. Device communications are a carrier provided APN over fiber with a fully clustered and redundant environment which allows Teletrac to perform system maintenance and service without impact to the customer
• Data back-up and archiving performed nightly to disk with weekly back-ups to tape. Monthly archival back-ups are made to tape. This is completed via in a “Grandfather, Father, and Son” best practices scheme
• A third party offsite partner, Iron Mountain Secure Data, for archiving services for the weekly and monthly tape back-ups
• Power protected by fully automatic Ups and Generator with redundant battery banks. In the event of a power emergency, Teletrac can remain on internal power indefinitely. Air handling is rated at 200% load and is fully redundant
• A comprehensive written disaster recovery program developed by skilled personnel, and a disaster recovery site servicing to more than 1000 customers

And with Teletrac, you benefit from our continuous investment in infrastructure, processes and people.

We’re continually seeking ways to improve and expand the network, actively monitoring service delivery performance, pro-actively identifying and correcting service availability issues, re-routing traffic around service delivery problems if necessary, and have established escalation and response processes.

Further Teletrac utilizes the latest in enterprise-level best practices and technologies, including Microsoft, VMWare, Cisco, HP, IBM, and EMC. These relationships ensure that your Teletrac telematics solution will remain current with the latest software and hardware technologies.

The Teletrac Command Center designed to reduce the risks of interrupted business processes and revenue generation and help exploit the upside potential and competitive advantage of continuous operation and Teletrac technology.