Service

We understand the challenges that face the Service industry and we have the solutions

 


Service

Every day is different and you need to think on your feet. Here's how some of our Service customers have been helped by Fleet Director.

 

ISSUE:
Unnecessary miles are costing me a fortune.
TOOLS:
Daily Driver Summary Report, Map View Screen Shot With Trucks
ANSWER:
Fleet Director gives you real-time vehicle location and status information.

Imagine the enhanced service you could provide if, every minute of every day, you knew exactly where all your vehicles and drivers were.

You would know precisely if they were on the job, enroute to the next call or ready to go to the next call.

With detailed start, arrival and departure times at last you’ll be able to eliminate unwarranted overtime. And, with vehicle location history, you can pinpoint extra, unnecessary miles easily – increasing efficiency and reducing operating costs.

With up-to-the-minute GPS-based facts at their fingertips, your dispatchers will have all the information they need to make more informed decisions. Decisions that impact on daily productivity and customer satisfaction – and with more control over your fleet, you’ll have much better management of your operating costs, steering them down where you can.

All in all, there’s no better way to maximize the utilization levels of your fleet.

“Out-of-route miles and unsafe driving practices have been virtually eliminated.”

Operations Manager, Construction Materials Fleet.   

 
ISSUE:
My business gets in a real tangle over unplanned delays and crew reassignments.
TOOLS:
Message Display Terminal, Message Report
ANSWER:
Fleet Director provides two-way communications with no margin for error.

Fleet Director’s messaging module gives each driver detailed text information which helps reduce unnecessary chit-chat, as well as cell phone over-use. Each message is time and date stamped, so the information can be reviewed later if necessary.

Now, your customers can be kept in the loop about deliveries, pick-ups and service calls. And it’s easy to adapt to unplanned delays, crew reassignments and parts replenishment issues because the information is on hand for everyone to understand and act on.

“For us, Fleet Director means survival.”

President, Temperature Controlled Hazmat Fleet.   

 
ISSUE:
My dispatchers have to put everything on hold to help lost drivers.
TOOLS:
Turn By Turn
ANSWER:
Turn-By-Turn navigation automatically directs your drivers.

When drivers lose their way, so can the whole operation. Dispatchers suddenly have to put other matters on hold while they try to give out directions. Customers get frustrated waiting for deliveries and fuel and times costs go up.

Fleet Director’s Turn-By-Turn navigation will automatically solve all these problems. Simply enter the desired address and the most efficient route is calculated. Your driver will then hear simple, verbal directions until he arrives at his destination. Dispatch is immediately notified of the safe arrival of the vehicle, too.

“Fleet Director keeps on saving us money and making us money every day. I wouldn’t be without it!”

General Manager, Specialized Applications Fleet.   

 
ISSUE:
It is impossible to objectively monitor performance.
TOOLS:
Vehicle Performance Report, Daily Driver Summary Report
ANSWER:
Fleet Director Reporter can provide detailed, itemised data you can use to measure driver and vehicle performance.

Fleet Director Reporter is equipped to provide you with as many as 26 standard and customized reports. Each report can be configured by driver, vehicle, fleet or sub-fleet.

With this detailed, itemized data you can measure driver and vehicle performance and use the information to:

  • objectively monitor performance-based compensation plans
  • develop accurate customer/jobsite cost histories
  • evaluate dispatch efficiency
  • examine vehicle operations
  • inspect driver performance and compliance

“By knowing each truck’s location and status in real time, we are making more deliveries per day with the same or fewer number of trucks.”

Vice President - Logistics, Building Materials Manufacturer Fleet.   

 
ISSUE:
There’s not a day goes by without some kind of security concern.
TOOLS:
Map View Exception Condition
ANSWER:
Fleet Director’s Alert/Exception software module is like giving your vehicle constant security.

Fleet Director’s Alert/Exception software module is like having a 24 hour security guard on your vehicle.

It automatically tells dispatch, a designated PC or wireless device if any pre-set limits have been breached. These can include hours of operation, geographic boundaries or vehicle speeds.

If a vehicle is stolen, detailed location histories and current GPS information can help to achieve a quick recovery. Just having this equipment can also seriously reduce your insurance premiums in many cases.

 “Higher asset utilization.  No wasted miles.  Faster response times.  Less fuel consumption.  Lower labor costs.  For R.J. Express, the investment in Fleet Director pays bottom line dividends every day.”

Jon T Glover, President, RJ Express

To view these documents requires Adobe Acrobat Reader 5 or above. This is present in most standard software packages.  To download and install or upgrade Adobe Acrobat Reader follow this link:
adobe icon

 

Quotes

Mike's Heavy Duty Towing

"We reduced fuel consumption by 30% - with numbers like these, you would never, ever want to go back to pre-Fleet Director days."

Texas Concrete Materials

"We've seen lower fuel consumption, lower costs, more loads per day per driver and greater efficiency from detailed reporting. Overall, a 20 – 25% increase in fleet productivity. "

RJ Express

"No wasted miles. Faster response times. Less fuel consumption. Lower labour costs. For us, the investment in Fleet Director pays dividends every day."

Triple B Services

"For its accurate GPS tracking, Fleet Director is well worth the investment to protect our company's assets."

F&W Foodservice

"Overtime dropped by about 20% after we installed Fleet Director."

Anderson & Howard

"With a click of the mouse using Fleet Director, we can immediately see which one of our trucks is closest."

Lone Star Forklift

"Controlling personal use of our vans has impacted the bottom line, with less fuel consumption. I wouldn't want to go back to the way we operated before Fleet Director."

Builders' FirstSource

"FleetDirector is an excellent, easy-to-use, versatile tool. We would not operate without it."

Caprock Contractors

"Fleet Director keeps on saving us money and making us money every day ... our overtime was cut by 21% almost immediately."

Action Safety Supply

"With Fleet Director, jobs are completed faster … expensive non-productive "stand by" times have been greatly reduced."